Terms & Conditions

Acceptance of the Terms

By registering an account or using our services, you agree to be bound by these Terms and Conditions ("Agreement"). Please read them carefully before using our platform.

Eligibility Requirements

To use our platform, you must:

1. Be at least 18 years old (or the age of majority in your jurisdiction).
2. Not be a resident or national of any country where online gambling is prohibited.
3. Provide accurate and complete information during account registration.
4. Comply with these Terms and Conditions.

Geographic Restrictions

We operate under a UK Gambling Commission license, which requires us to restrict access from certain jurisdictions. We do not accept players from the USA, France, Spain, Italy, Netherlands, Denmark, Belgium, Australia, Israel, Turkey, or any country subject to UK or EU financial sanctions.

Account Registration Rules

1. You can only register one account with our platform.
2. Your account information must be accurate and up-to-date at all times.
3. We reserve the right to request additional documentation for verification purposes.

One-Account-Per-User Policy

You are not allowed to create multiple accounts, even if it's through different email addresses or login credentials. Creating a new account while having an existing one can result in both accounts being suspended or terminated.

Identity Verification and KYC

We may require you to provide identification documents (such as passport, ID card) for verification purposes. This is necessary to comply with anti-money laundering regulations and ensure the security of our platform.

Account Accuracy Obligations

You must maintain accurate account information, including your name, address, email, phone number, and login credentials.

Account Security Responsibilities

1. You are responsible for keeping your account details secure.
2. Please use strong passwords and keep them confidential.
3. Immediately notify us if you suspect unauthorized access to your account.

Restricted Behaviour and Prohibited Activities

We prohibit:

• Manipulating or tampering with our software, systems, or gameplay mechanics.
• Using third-party scripts or tools for unfair advantage.
• Sharing login credentials or providing assistance to others in exchange for money or other compensation.
• Participating in any activity that interferes with the operation of our platform.

Bonus and Promotion Rules

1. Bonuses are only available to new players, unless specified otherwise.
2. Wagering requirements apply before you can withdraw your winnings from a bonus.
3. Each player is eligible for one bonus per account per promotion period.

Wagering and Gameplay Conditions

1. You must bet the full amount of each bonus in accordance with our wagering requirements.
2. gameplay mechanics are designed to ensure fair play, but their operation may be voided or interrupted due to technical reasons beyond our control.

Bonus Abuse Prevention

We reserve the right to investigate any suspicion of bonus abuse and take necessary actions, including account suspension or termination.

Deposits and Withdrawals

1. You can fund your account using various payment methods.
2. Please refer to our "Payment Terms" for more information on deposits and withdrawals.
3. Before requesting a withdrawal, ensure you have completed all required identity verification steps.

Verification before Withdrawals

To prevent money laundering, we may request additional documentation or impose certain limits on withdrawals.

Processing and Review Procedures

1. Our processing team reviews all requests in accordance with our internal policies.
2. You will be contacted if further information is needed for successful resolution of your case.

Responsible Gambling Expectations

We take responsible gaming seriously:

• Please gamble responsibly and within your means.
• Set limits on deposits, wagers, or time spent playing (available through the 'My Account' section).
• Use our self-exclusion tools to restrict access for a set period or permanently.

Self-Exclusion and Account Restrictions

If you choose to exclude yourself from gaming activities:

1. You will not be able to log in until your exclusion has ended.
2. Please note that our responsible gambling features may require additional steps upon reactivation of your account after the exclusion period ends.

Game Fairness and RNG Systems

Our games use certified Random Number Generators (RNGs) from respected game developers, such as NetEnt or Evolution Gaming.

Technical Interruptions or Voided Gameplay

In exceptional cases where our systems are unavailable due to technical reasons beyond control:

1. We may void gameplay sessions.
2. We will inform you of any changes and provide assistance when normal service resumes.

Suspension or Closure of Accounts

We reserve the right to suspend or terminate your account at any time if we suspect a breach of these Terms, prohibited activity, or other reasons outlined in this document.

Intellectual Property and Platform Ownership

All intellectual property rights associated with our platform belong to Featherstone Digital Entertainment Ltd. Unauthorized use is strictly forbidden.

Limitation of Liability

We are not responsible for damages resulting from your own actions, negligence, or failure to follow these Terms and Conditions.

Modification of Terms

These Terms may be amended by us at any time without prior notice to you. The most up-to-date version will always prevail over previous ones.

Contact or Support Guidance

If you have questions about our services, please reach out to us through the following channels:

• Live Chat: available 24/7
• Email (responses within 4 hours)
• Telephone: UK freephone 0800 074 3921 (Monday - Saturday, 09:00 – 22:00 GMT)

Applicable Licensing or Regulatory Oversight

Our platform is regulated by the UK Gambling Commission. We maintain our commitment to high standards of integrity and fairness in gaming.

We hope you found this Terms & Conditions page clear and useful. If you have any questions about these terms, we are here to help.